to work “Quick to React: CVS comes to the Rescue After Pharmacist Shortage!

On April 9th, CVS was put to the test after many of its pharmacists failed to show up for their shift due to frustrations with their workload. CVS quickly reacted to the situation, taking to social media to address the issue and releasing a statement promising to further review how pharmacists function within their organization. The statement focused on CVS’s commitment to improving its pharmacists’ working conditions; they acknowledged the challenges they were facing and listed the steps they would take moving forwards to address them. This included increasing their access to support staff to help with workloads and implementing a system to track pharmacists’ vacation time and sick days so they avoid overworking. Moreover, CVS said it would launch a new customer satisfaction survey for patients to ensure they were getting the best care possible. This survey will help them better understand the issues their pharmacists are facing and how to improve customer service. Currently, the company is still assessing how their system needs to change and what specific steps can be taken to make sure their pharmacists are working in a more comfortable environment. CVS is committed to investing in their pharmacists in order to ensure their safety and satisfaction. The swift response from CVS to the pharmacist shortage speaks to the company’s commitment to its employees. At a time when customers are expecting an even higher level of care, CVS has shown that it is taking the necessary steps to accommodate everyone. With the addition of support staff, vacation tracking systems, and customer surveys, it seems as though CVS is on the path to becoming the company of choice for consumers.